Terms & Conditions

We are Awesome Pet Deals, South Africa.

The site for AwesomePetDeals is – https://awesomepetdeals.com/

You are a visitor to this site.


We at AwesomePetDeals.com, like to follow things by the book and therefore we have implemented Terms and Conditions. They have been written with simplicity as the priority so it can be clear and understood by the reader.

In the instance of not being able to understand any phrase or point, contact us and we will be happy to explain and clear any confusion there may be.

  • We have full right to suspend or cancel your membership of this site at any given time for any reason. These terms and conditions explain this in further detail below.
  • By entering, creating an account and using this site, you are accepting and acknowledging these terms and conditions.
  • By purchasing products on this site, you have accepted all the terms and conditions below.
  • These terms and conditions apply to all visitors/users of this site, which includes without limitation, visitors that are browsers, customers and/or providers of content.

Please note: We regularly change and update these terms and conditions, therefore, it is important that our visitors, visit and read this page on every occasion they come to this website to see any changes or updates made. To view the most current updated terms and conditions, please visit this page at any given time. We hold the right to make changes, replace and update any part of these terms and conditions without giving prior notice to any visitor. It is the visitor’s responsibility to read and understand these terms and conditions before continuing to use this site and/or make any purchases. If you use this site after we have made changes, you will be bound to the new terms and conditions.

  • AwesomePetDeals.com and its owners are not in any way liable for damages without limitation, loss of business opportunities, loss of profits and any other consequential loss.
  • AwesomePetDeals.com total liability – Tort, misrepresentation, restitution or otherwise, arising in connection with the performance of the contract shall be limited to the contract price.
  • We will make sure to take all responsible precautions in order to keep the information of your order and payment safe and secure, however, unless we are inattentive, we are not held liable for any losses caused as a result of illegitimate access to the information you provide to us.
  •  All liability is excluded to the amount permissible by law which includes any indirect terms.

The Agreement

  1. The terms and conditions is a formation of the basis in respect to the relationship and agreement between AwesomePetDeals.com and the visitor and the visitor agrees to be bound by these terms and conditions.
  2. You warrant and agree that you accept these terms and conditions and that you are over the age of 18 (Eighteen) years.
  3.  When opening an account and becoming a member of this site, you provide true and accurate details and information of yourself and true and accurate details of what you are intending to sell.
  4. You will only create one account with us.
  5. The use of this website is not intended for children and we do not knowingly collect data relating to any children.
  6. Persons under the age of 18 should use this website only with the supervision of an adult. Payment information must be provided by or with the permission of an adult.
  7. Your account username will not in any way be offensive, nor will it in any way represent a trade or brand name. You warrant and agree that we have the right to remove your account permanently if you break or in any way manipulate these terms and conditions.
  8. You accept our Privacy Policy.
  9. You accept our Cookie Policy.
  10. You will not use spiders, robots or any similar sort on this site.
  11. You will not cause anything to disrupt or cause our site crash.
  12. You will not borrow, steal or copy nor obtain this site or any part of it for personal use or for any other application or site.
  13. You will not in any way attempt to translate, modify, adjust or decompile this site or any programs we use on this site.
  14. You will not imitate, edit or manipulate the trademark and/or layout design of this site or any other intellectual property that we solely own.
  15. You will not duplicate, sell, resell or exploit for commercial gain or any part of the content displayed on this site or any part of the services we offer on this site.
  16. Should any inaccurate, incomplete or non-recent information be published on this website, we are not responsible. The content this website offers is general information only; it should not be what you depend upon when making conclusions.
    Please do: Contact the primary source for more precise and specific information. Any trust placed on the content this website provided will be at your own risk.
  17. The use of this site is solely and completely at your own risk. We do not accept any responsibility for your use of this site.
  18. To the maximum extent permitted by law, AwesomePetDeals.com accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.
  19. It may be possible that this website contains historical information; which may not be recent and is given for your reference only. We may decide to alter or amend the material of this site at any given time, but we are not obliged to update any of the information our site provides.
  20. The use of headings and titles presented on this website are for the ease and convenience of our visitors and members. They are not part of the terms and conditions, and will therefore not affect the terms.
  21. When information is updated onto the website, we will take all precautions necessary to guarantee the details presented on products/items for sale are accurate at the time of purchase.
  22. You are responsible for providing accurate and true information when making an order.
  23. If we suspect any sort of fraudulent activities during any stage of the checkout process, we have the right to reject your order (if placed) and suspend your account until further notice.
  24. The images of the products on the site’s online store, are solely intended as an illustration and do not compose any binding offers for sale. By completing the order form and making your purchase for your chosen products, you have entered into a binding purchase contract with AwesomePetDeals.com.
  25. Once products are purchased, the customer will receive a confirmation email informing the customer that their order is being processed. This particular email does not constitute acceptance of your order.
  26. Once you receive the email confirming your order and your order has been marked as completed, this constitutes as your order being accepted by AwesomePetDeals.com.
  27. Your payment when purchasing our products on this site will only be accepted if the credit card you are using is recognised and accepted by the sites payment gateway.
  28. When a purchase is made, a payment receipt will be sent to you via email.
  29. All payments made on this site are checked and verified via a third party.
  30. Your order is only accepted if your payment has been authorised. If there are any issues with your payment and your order is not accepted, we will inform you via email.
  31. The goods you order will be delivered to the delivery address given at the time of purchase.
  32. We will try our best to deliver orders expeditiously and within the time frame we have promised, however, occasionally delays do happen and you accept if there are any delays with your order you will allow one to two extra days for your order to be delivered. We will always inform you if there are any delays with your order via email.
  33. You accept that prices of the products on sale on this website may change over time and we do not need to give any prior notice for this.
  34. In case of any difficulties experienced with your order, we may not be able to process your order because of one, multiple or alternatively a cause not recorded below such as the following:
    • Item is out of stock
    • Pricing or merchandise fault
    • We cannot authorise your payment or have doubt that your payment may be fraudulent
    • System failure
    • Failure of buyer authentication checks
  35. If the product you have purchased is out of stock or there are issues in sending out your product, we will make contact with you to inform you of this and offer you a substitute product similar to the product you had originally chosen. If you, the customer reject the offered substitute product, we will reimburse you your payment to the original card used to make the transaction.
  36. You, the customer, must inspect the goods upon delivery immediately and shall inform us if there are any shortages or damages. Once delivery has been made and we do not hear from you with regards to any notifications of shortages or damages within 48 hours of the goods being delivered, this will mean all is delivered correctly and the goods are undamaged in any way and the customer is deemed to have accepted the goods upon delivery and shall have no claims whatsoever against AwesomePetDeals.com in respect to shortages or damages.
  37. If you, the customer, instruct us to leave your product(s) at the delivery address without a signature we will not be held responsible for any loss or damage that occur to the items and their outer packaging or contents due to not being able to receive your order in person and check the outer packaging for damages.
  38. Before ordering, you, the customer, must ensure that someone will be at the delivery address to sign for the delivery and check the outer packaging for any damages.
  39. We are not liable for any damages caused by you, or your negligence.
  40. We are not liable for any damages to the goods caused by wear and tear.
  41. Where appropriate, you may be required to select the required size/model/colour/number/other features of the Goods that you are purchasing.
  42. Delivery period may vary depending on the product itself. Be sure to check the buyers guide section on the product page or contact us via email to find out.
  43. Title and ownership to the goods shall remain with us until they have been paid for in full.
  44. You accept that we are not liable for late or non-delivery of your goods. This is the responsibility of the third party used to deliver your goods. We will always try our best to ensure your goods are delivered and delivered undamaged and in the correct quantity.
  45. Your information on the order form when making a purchase is kept safely and discarded when the information is not needed anymore.
  46. In order to ensure the best customer delivery experience, once you have made a purchase, we will pass the customer’s email address and phone number to our trusted courier company authorised to deliver your goods to you. Once your order has been accepted, you do not have the right to object for us to provide this information to our courier company.
  47. Only customers who have purchased an item may leave a product review on the item they have bought.
  48. Any reviews made by customers which include any offensive or abusive wordings will be deleted and your account may be suspended or permanently deleted.
  49. Customers are limited to using one coupon code per transaction. All coupon codes are not redeemable for cash, gift cards or credit and returns or exchanges where a coupon has been applied to the order will result in an adjusted refund amount.
  50. We have the full right to alter, suspend, restrict and terminate your account on this site at any time.
  51. We will never sell or give any of our customer information/data to any organisation or third party.
  52. We ensure to take every measure and precaution to make sure the information provided on this site is accurate and up-to-date. However, some of the information may be outdated or incomplete, therefore, we disclaim all warranties and representations to the full extent permitted by law to the accuracy of any piece of information provided on this site.
  53. We cannot guarantee that this site will operate without any errors at all and is free from any possible viruses or other ways of disrupting the operation of this site. However, we will take all measures to ensure this site runs as smoothly as it can be at all times without errors.
  54. All prices that are shown on this site’s online store are in US dollars ($).
  55. If you have placed an order and you change your mind and wish to cancel this order, you must inform us immediately via email or telephone within 24 hours after your order was placed.
  56. We may withhold your reimbursement until we receive the goods back in full and undamaged in any way.
  57. In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you received it, unopened and undamaged in any way. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
  58. To complete your return, we require a receipt or proof of purchase. We will kindly request you to take a few images of the damages and send them to us directly so that we can act accordingly.
  59. Refunds and replacements will be issued upon our receipt of the returned goods.
  60. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you have used during the purchase. For credit/debit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
  61. If in the case whereby you have received your order but have changed your mind and wish to return your item(s), you are responsible to cover the cost for the returns postage.
  62. When using this site, you agree to not misrepresent your identity, copy any of the site’s content including other members content and images, register multiple accounts and use incorrect email addresses and contact information, nor will you assist any person(s) in any sort of illegal activity relating to this site.
  63. When creating an account with us, you will make sure you are using a strong password to prevent unauthorised access to your account.
  64. If we feel that your account details do not add up or we feel that your account may be fraudulent in any way, we have the right to permanently delete your account.
  65. If you wish to delete your account, email us at hello@awesomepetdeals.com and we will permanently delete your account.